Refund & Return Policy

Last Updated: August 2026 | Reviewed: September 2026

At Rosente Boutique (commercially operated by Feedflow), your satisfaction is important to us. This policy explains the conditions for returns, refunds, exchanges, and cancellations in accordance with applicable consumer protection laws across our delivery regions in Canada, the United States, and the United Kingdom.

Return Policy Overview

1. Return Policy & Conditions

You may request a return within 30 days of delivery. To initiate a return, contact our customer service team at info@rosenteboutique.com.

• Products must be unused and in original condition, except where necessary for initial inspection.
• Items must be returned in their original packaging, including all enclosed accessories and tags.
• Items must be securely packaged to prevent damage during return transit.
• Restocking Fees: We do not charge any restocking fees ($0.00 CAD/USD / £0.00 GBP).
• If items are returned used, damaged, or incomplete beyond reasonable inspection, a partial refund or deduction for loss of value may be applied where permitted by law.

2. Return Method & Designated Return Addresses

Returns are accepted only via postal shipping. All returns must be authorized by customer care before shipping:

3. Return Shipping Costs

• Standard Returns (Change of Mind): Return shipping costs are the responsibility of the customer.
• Defective, Damaged, or Incorrect Items: If an item is defective, damaged, incorrect, or not as described, Rosente Boutique will cover or reimburse the return shipping costs.

4. Exchanges, Address Updates & Order Cutoff

Exchanges & Order Modifications: We accept order modifications and exchanges. We enforce a daily order processing cutoff time of 8:00 PM Eastern Standard Time (EST).

Address Changes: If you need to update your shipping address, contact us immediately at info@rosenteboutique.com. We will make every effort to update your information, but changes cannot be guaranteed once an order has entered active processing post-cutoff.

5. Refunds & Processing Timelines

• Once your return is received and inspected at our designated facility, refunds are processed within 7 business days.
• Refunds will be issued directly to the original payment method used at checkout.
• You will receive an automated email confirmation once the refund transaction is completed.
• Bank and payment provider processing times may add an additional 1–3 business days for funds to reflect in your account.

6. Shipping Destinations & Undeliverable Packages

Fulfillment & Shipping: We ship to customers across Canada, the United States, and the United Kingdom. Orders ship directly from our specialized international fulfillment centers to provide curated styles at competitive prices. Estimated delivery times are typically 5–12 business days post-processing.

Undeliverable Packages & Responsibility: If a package is returned due to an incorrect address, refusal of delivery, or failure to collect from a local parcel pickup point, we reserve the right to charge additional costs for return transit and reshipment. We are not responsible for transit delays or damage occurring during customer return shipping.

Statutory Consumer Rights Notice

Nothing in this policy limits or excludes your statutory rights under applicable consumer protection laws in Canada, the US, or the UK (including the UK Consumer Rights Act 2015). Under applicable law, you may be entitled to a repair, replacement, or refund if a product is defective, unsafe, significantly different from the description, or not of acceptable quality. Customers are encouraged to inspect their order upon arrival and report any issues within 24 hours to info@rosenteboutique.com.

Corporate Profile & Contact Details