Privacy Policy

Last Updated: August 23, 2026 | Reviewed: September 2026

At Rosente Boutique (commercially operated by Feedflow, "we", "us", "our"), protecting your privacy is an essential part of providing a safe, transparent, and trustworthy shopping experience. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit www.rosenteboutique.com, place an order, contact our support team, or otherwise interact with our services (collectively, the "Services").

Our store is powered by Shopify, which provides the e-commerce technology enabling us to offer products online. We process personal information in strict compliance with applicable data protection laws across our primary markets in Canada (including PIPEDA & Quebec Law 25), the United Kingdom (UK GDPR), the European Economic Area (EU GDPR), and the United States.

1. Personal Information We Collect or Process

"Personal information" refers to data that identifies or can reasonably be linked to an individual. It does not include anonymous or de-identified data. We may collect or process the following categories of personal information depending on how you interact with our Services:

2. Personal Information Sources

We collect personal data from the following channels:

• Directly from you: When creating an account, making a purchase, subscribing to newsletters, or emailing customer support.
• Automatically through the Services: Via cookies, pixels, and server logs when navigating our storefront.
• From service providers: Platform operators (Shopify), certified payment gateways, analytics providers, and shipping partners.
• From third-party marketing partners: Advertising networks and digital business partners.

3. How We Use Your Personal Information

• Provide, Tailor, and Improve Services: To process payments, fulfill orders, manage accounts, coordinate shipping, handle returns/exchanges, and customize your shopping experience.
• Marketing & Advertising: To send promotional messages, present tailored digital advertisements, recommend products, and measure campaign performance.
• Security & Fraud Prevention: To authenticate credentials, monitor transactions, detect unauthorized activity, and protect site security.
• Customer Communication: To respond to inquiries, send dispatch updates, and manage customer service support.
• Legal Compliance: To comply with legal obligations, enforce legal contracts, and resolve dispute claims.

4. Disclosures & Relationship with Shopify

We may disclose your personal information to third parties for legitimate business operations:

• Service Providers: Shopify, payment gateways, logistics/fulfillment centers, data analytics, IT hosting, and customer care software.
• Marketing Partners: Digital advertising networks and ad platforms to present relevant promotions.
• Corporate & Legal: Affiliates within our corporate structure, or during corporate transactions (mergers, legal requests, subpoenas).

Shopify E-Commerce Infrastructure: Our site is hosted on Shopify Inc. Shopify processes data to operate and improve store functions. To learn more, review the Shopify Consumer Privacy Policy or manage data rights via the Shopify Privacy Portal.

5. International Data Transfers

Your personal information may be transferred, stored, and processed outside of your home country (including in the Netherlands, Canada, United Kingdom, United States, and international fulfillment locations). When transferring data across borders, we implement valid legal transfer mechanisms (such as Standard Contractual Clauses or adequacy decisions) to protect your data.

6. Security and Retention of Your Information

We utilize technical, administrative, and physical safeguards designed to protect personal information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Retention periods depend on operational requirements, such as maintaining active accounts, providing Services, fulfilling tax/legal obligations, or resolving customer disputes.

7. Your Rights and Choices

Depending on where you reside (Canada, US, UK, or EU/EEA), you may hold specific statutory privacy rights:

• Right to Access / Know: Request access to the personal data we hold about you.
• Right to Erasure (Delete): Request deletion of your personal data, subject to legal retention exceptions.
• Right to Rectification (Correct): Request correction of inaccurate or incomplete information.
• Right to Data Portability: Receive a copy of your personal data in a structured, portable format.
• Right to Object / Restrict: Request that we limit or cease data processing for specific activities.
• Unsubscribe from Marketing: Opt out of marketing emails at any time using the "unsubscribe" link provided in our messages.

8. Children's Data

Our Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal data from minors.

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