Refund & Return Policy

Rosente Boutique (FF COMMERCE LTD) — Return Terms, Refund Conditions & Consumer Protections for Canada | Last Updated: October 2026

At Rosente Boutique (accessible at rosenteboutique.com and commercially operated by FF COMMERCE LTD), your satisfaction is important to us. This policy explains the conditions for returns, refunds, exchanges, and cancellations in accordance with applicable consumer protection laws across Canada.

Return Policy Overview

1. Return Policy & Conditions

You may request a return within 30 days of delivery. To initiate a return, contact our customer service team at info@rosenteboutique.com.

• Product Condition: Products must be unused and in original condition, except where necessary for initial inspection.
• Packaging & Accessories: Items must be returned in their original packaging, including all enclosed accessories, tags, and documentation.
• Safe Transit: Items must be securely packaged to prevent damage during return shipping.
• Restocking Fees: We do not charge any restocking fees ($0.00 CAD).
• Loss of Value Deductions: If items are returned used, damaged, or incomplete beyond reasonable inspection, a partial refund or deduction for loss of value may be applied where permitted by law.

2. Return Method & Designated Return Address

Returns are accepted exclusively via postal shipping. All returns must be authorized by customer care before shipping:

• Canadian Warehouse Routing: To ensure fast processing, return address details for your location in Canada are provided directly by customer support upon email request.
• How to Obtain Your Address: Email info@rosenteboutique.com with your order number and reason for return to receive your official return label/routing instructions.

3. Return Shipping Costs

• Standard Returns (Change of Mind): Return shipping costs are the responsibility of the customer.
• Defective, Damaged, or Incorrect Items: If an item is defective, damaged, incorrect, or not as described, Rosente Boutique will cover or reimburse the return shipping costs.

4. Exchanges, Address Updates & Order Cutoff

• Order Cutoff Time: We enforce a daily order processing cutoff time of 8:00 PM Eastern Standard Time (EST).
• Exchanges & Modifications: We accept order modifications and exchanges prior to processing. Please contact us before 8:00 PM EST on the day of ordering.
• Address Changes: If you need to update your shipping address, contact us immediately at info@rosenteboutique.com. We will make every effort to update your information, but changes cannot be guaranteed once an order has entered active processing post-cutoff.

5. Refunds & Processing Timelines

Once your return is received and inspected at our designated facility, refunds are processed within 7 business days. Refunds will be issued directly to the original payment method used at checkout. You will receive an automated email confirmation once the refund transaction is completed. Bank and payment provider processing times may add an additional 1–3 business days for funds to reflect in your account.

6. Shipping Destination & Undeliverable Packages

Fulfillment & Shipping: We ship to customers across Canada. Orders ship directly from our specialized international fulfillment centers to provide curated styles at competitive prices. Estimated delivery times are typically 5–12 business days post-processing.

Undeliverable Packages & Responsibility: If a package is returned due to an incorrect address, refusal of delivery, or failure to collect from a local parcel pickup point, we reserve the right to charge additional costs for return transit and reshipment. We are not responsible for transit delays or damage occurring during customer return shipping.

7. Statutory Consumer Rights Notice

Nothing in this policy limits or excludes your statutory rights under applicable consumer protection laws in Canada. Under applicable law, you may be entitled to a repair, replacement, or refund if a product is defective, unsafe, significantly different from the description, or not of acceptable quality. Customers are encouraged to inspect their order upon arrival and report any issues within 24 hours to info@rosenteboutique.com.